To trigger the alarm in Cycloop, you need to make sure the following conditions are fulfilled:
1. Bluetooth is OFF on your phone.
2. The Key Fob is not detected by the tracker. This can be achieved in two ways - remove the battery from the Key Fob or make sure it is far enough from Cycloop device (at least 50 meters in open area) or keep it in an RFID signal blocking pouch/box.
3. Depending on the sensitivity level that you have chosen in the settings, you need to shake/move/tilt your bicycle for several seconds for the alarm to start.
If you get a call, but see no Alarm or location on the app, it could be the Key Fob was found or the app connected over Bluetooth to the tracker right after the call, stopping the alarm.
NOTE: Any app connection over Bluetooth returns device to Disarmed mode. To receive push notifications, the app must be closed. Otherwise, you have to refresh home screen manually.